Cancellation Policy
1. Order Cancellation
We provide our customers with the option to cancel their orders within a limited time frame:
- Orders can be cancelled within 12 hours of placing the order.
- Once the order has been shipped, it cannot be cancelled.
2. How to Cancel an Order
To cancel your order, please contact us through the following:
- 📧 Email: infoestaq@gmail.com
- 📞 Phone: +91 8130893001
Kindly share your Order ID along with your registered email ID or mobile number for quick assistance.
3. Cancellation After Shipping
- Orders that have already been shipped cannot be cancelled.
- In such cases, you may request a return after delivery, subject to our Return & Refund Policy.
4. Refund for Cancelled Orders
- Once your cancellation request is approved, the refund will be processed within 5–7 business days.
- The refund will be credited to the original payment method used during the purchase.
5. Cash on Delivery (COD) Orders
- COD orders can be cancelled before shipment.
- Repeated cancellations of COD orders may result in restrictions on future COD orders.
6. Company Rights
- We reserve the right to cancel any order at any time due to reasons such as product unavailability, pricing errors, or suspicious transactions.
- In such cases, a full refund will be issued to the customer.
7. Contact Us
If you have any questions or need assistance regarding cancellations, feel free to reach out:
- 📧 Email: infoestaq@gmail.com
- 📞 Phone: 011-37859264
✔️ Important Note
This policy follows standard e-commerce practices where cancellations are time-bound and refunds are processed within a defined timeframe.
