Shipping Policy
1. Order Processing Time
- All orders are processed within 1–2 business days after confirmation.
- Orders are not processed or shipped on Sundays or public holidays.
- In case of high order volume, processing may be slightly delayed. Customers will be notified accordingly.
2. Shipping Time & Delivery
- Estimated delivery time is 3–7 business days depending on your location.
- Delivery timelines may vary due to courier availability, remote locations, or unforeseen circumstances.
- We partner with reliable courier services to ensure timely and safe delivery.
3. Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout before payment.
- We may offer free shipping on selected products, promotions, or minimum order values.
4. Order Tracking
- Once your order is shipped, you will receive a tracking ID via SMS/email.
- You can track your order using the provided tracking link.
5. Delivery Issues
- If your order is delayed beyond the estimated time, please contact us for assistance.
- In case of incorrect address or failed delivery attempts, re-shipping charges may apply.
6. International Shipping
- Currently, we do not offer international shipping. Orders are delivered within India only.
7. Damaged or Lost Packages
- If your package arrives damaged, please inform us within 48 hours of delivery with proper proof (images/videos).
- In case of lost shipments, we will coordinate with the courier partner to resolve the issue.
8. Incorrect Shipping Details
- Customers are responsible for providing accurate shipping information.
- We are not liable for delays or losses caused due to incorrect or incomplete addresses.
9. Contact Us
For any shipping-related queries, feel free to contact us:
- 📧 Email: infoestaq@gmail.com
- 📞 Phone: 011-37859264
